Remote access support sessions will be charged an initial $69.00 (Including GST) to begin the session, we will provide you with up to 30 minutes of support time, then any additional time after the 30 minutes will be charged in increments of $10 – 10-minute blocks, as outlined below.
Example (all prices include GST):
40 mins total price $79.00
50 Minutes total price $89.00
60 minutes total price $99.00
and so on…
You will not be charged for time spent waiting for lengthy processes such as virus scans and large downloads, we only charge for the time our technicians physically spend working on your issue, this will be timed by our technicians appropriately, and most importantly fairly.