If you’ve had an unfortunate accident with your laptop, desktop, tablet, or smartphone, dealing with insurance companies can be a headache. At Smart Click Computers in Cambridge, Waikato, we are here to simplify the process. We provide fast, professional, and detailed damage reports that are formally recognized by all major New Zealand insurance providers.

Our Step-by-Step Insurance Report Process

We’ve made the insurance claims process as straightforward as possible. Here is what you can expect:

Step 1: Bring in Your Device Bring your damaged device to our local store in Cambridge. To speed up the process, please have your insurance policy number and any relevant information handy.

Step 2: Expert Assessment & Report Generation Our certified technicians will thoroughly assess the damage to your device. We specialize in diagnosing issues caused by:

  • Accidental Impact or drops
  • Liquid or water damage
  • Power surges or electrical faults
  • Transport damage

We will then create a formal, written damage report on our company letterhead. This comprehensive report will include:

  • An official description of the damage.
  • The likely cause of the damage.
  • High-resolution photos of the device and its damage.
  • An estimated cost for a professional repair or replacement.

Step 3: Liaison with Your Insurance Provider Once the report is ready, you can submit it to your insurance company. We are experienced in working with all major NZ insurers, including:

  • IAG (AMI, State, NZI)
  • AA Insurance
  • Tower Insurance
  • and others.

We can also communicate directly with your insurer if required, making the claims process even smoother for you.

Step 4: Repair or Replacement After your claim is approved, we will either proceed with the repair using high-quality parts or assist you in the replacement process. We aim to get your device back to you as quickly as possible, minimizing any disruption to your life.

Frequently Asked Questions

Q: Do I have to pay for the insurance report upfront? A: Yes, you will pay for our assessment and report upfront. However, most insurance companies will reimburse you for this cost as part of your claim.

Q: Is it necessary for you to physically assess my device? A: Yes. For a formal insurance report to be valid, we must physically inspect and test the device to accurately diagnose the damage and provide an official repair or replacement quote.

Q: What if the repair cost is less than my excess? A: If the cost to repair the device is less than your policy excess, we can advise you on the most cost-effective solution. You may choose to withdraw the claim and pay for the repair directly to avoid affecting your no-claims bonus.

Q: Do you offer data recovery services? A: We understand that data is often more valuable than the device itself. We offer professional data recovery services and will do our best to retrieve your important files from the damaged device.

Ready to Start Your Claim?

Visit our store in Cambridge, or contact us today to begin the process. Our team is here to help you get your technology sorted out and back to normal.

Visit Us

Smart Click Computers

111A Shakespeare Street, Leamington, Cambridge, Waikato 3432

Ph: 07 827 6130